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    Apply for Job in Freight Shipping Company | Valuehandlers

    Customer Service Executive Position

    We are recruiting to fill the position below:

    Job Title: Customer Service Executive
    Location: Ogba, Lagos 
    Job Type: Full Time.

    Job Description

    • Ensure timely and accurate sales delivery process and information flow, while providing exceptional customer service within the value chain.

    Responsibilities and Duties

    • Ensure smooth and timely process flow
    • Ensure timely processing of lead collected from marketers (digital and conventional).
    • Ensure accurate and timely data entry into our operating system
    • Track and trace shipments as required
    • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
    • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
    • Understand department process flow, constantly looking for areas of improved efficiency
    • Ensure all customers' standard operating procedures are followed and updated
    • Meet KPI standards, as per the company procedures
    • Overseas communications, timely responses to emails and requests (internal and external).
    • Utilize Process Monitors and Workflows on daily basis
    • Ensure timely movement and delivery of freight to customers
    • Ensure documents are timely sent to customer or broker for customs purposes
    • Ensure accurate and timely client invoicing
    • Interact with our customers in arranging their shipments, exceeding customer service expectations


    • HND (Upper Credit) or University Degree (2:2)
    • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
    • Pro-active, strong organizational skills.
    • Good computer skills (Excel, Word, PowerPoint)
    • Fluent in English
    • Applicant must be resident around Ogba, Ikeja, Agege, Ojodu, Omole, Obawole, Egbeda, Abule-Egba, Ketu, Iju/Ishaga, Oko Oba, Egbeda, Iyana Ipaja, Fagba. Applicant travel distance to Valuehandlers, Ogba office should not be more than 12 kilometer.
    • Possesses right temperament to handle customers, professionally.
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

    Addition Edge for Applicants:

    • Understanding of transportation documentation and terms is a plus
    • Digital marketing skill
    • Article / blog writing skill.

     How to Apply
    Interested and qualified candidates should send their Application Letter and must attached detailed CV to: info@valuehandlers.com using the Job Title as the subject of the mail.


    • IMPORTANT NOTE: Valuehandlers will consider its "distance to workplace" policy of a maximum of 12 kilometres for all applications.
    • Applicants must attached detailed CV to be considered in the first instance 

    Application Deadline  4:00pm 15th November, 2023.

    About us: Valuehandlers is a supply chain management company, a Freight forwarding expert, specializes in the provision of total logistic Services which Include specifically: Air Cargo, Sea or Ocean shipping, Express Parcel, Import Documentation, Customs Clearing, Consolidation, door delivery from and to 80 countries. 

    Update On: 29 Oct 2023 12-18-56 By: Valuehandlers
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    12, Joseph Odunlami Street, Off Thomas Salako Street, Ogba Bus Stop, Ikeja, Lagos